We are Kirmada Ltd, registered in England and Wales, company number 12457948. In this document we may refer to ourselves as “Kirmada”, “Kirmada.com”, “us”, “we” or “our”.
Our address is:
Suite 7 Fairfax House
Cromwell Business Park
Oxfordshire OX7 5SR
Our website can be found at https://kirmada.com
Personal Data We Collect
If you register for an account with us, we will collect certain personally identifiable information from you, which may include your name, address, email address, phone number, name of your organisation and your industry sector.
Collectively, we refer to this data as your “Personal Information”.
If you use the Kirmada app by registering an account and installing our software, additional information will be collected which is necessary for us to provide our services to you. This may include the names of your Workspaces, the URLs you currently have open in those Workspaces, encrypted usernames and passwords associated with those URLs, timestamps and activity-types of your usage (for use in timesheets), the names and email addresses of people you invite to collaborate with you, information you make available by linking your social media accounts (User ID, URLs, name, profile pictures, analytical information etc.), content you create in linked social media accounts, advertising criteria you select in linked social media accounts, your social media posting schedule, and any other data you enter into the Schedule.
If you use our cloud storage (Resource Centre), the metadata associated with the files and folders you upload or create (e.g., filename, filetype, file size) may be known to us.
If you use our timesheet functions, we will also collect data such as your hourly billing rate and budgets you assign to your Workspaces.
Inbound Marketing Data
To promote and market our services efficiently, it is important for us to try and understand how you arrived at our website. We will therefore collect referrer information where available which may include the name and IP address of the referring website, advertising or referrer tags (whether passed as URL identifiers or Cookies), other demographic data supplied by the referring website pursuant to their terms of service, and affiliate identifiers.
If You Become a Subscriber
If you subscribe to our service, we will collect information required for billing purposes for you and / or your organisation. This will include the method you use to pay for your subscription, your billing address, the date you subscribed, your renewal date and any extra services or accounts you have opted to be billed for.
If you pay for other subscribers to use our services, your user profile will be linked to theirs and vice versa.
If You Contact Us
We will keep the contents of any forms you fill in on our website, or email conversations between you and us, on file in accordance with our Data Retention Policy (see below).
When You Visit Our Website
We may also collect information that your browser sends whenever you visit our website. This may include your computer’s IP address, browser type, browser version, the pages of our website that you visit, the times and dates of your visit, the time spent on those pages and other data generated from Cookies.
Affiliates & Brand Ambassadors
Data Retention Policy
We will keep your Personal Information and other data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of our legitimate business interests that have been assessed and satisfy legal and reporting requirements.
For clarity, we retain all information collected for so long as you have an account with us or have opted into but not out of email marketing correspondence, so that we can operate your account and answer your queries with the full context of previous communications.
If you cancel your subscription, we will keep your Personal Information for 12 months to facilitate you resubscribing, should you wish to, without having to re-enter your Personal Information. If you ask us to erase your Personal Information or 12 months have elapsed since you cancelled our service, then, subject to our retention period for back-ups, your Personal Information will be erased from our systems.
Please note, however, that these retention periods may be extended if we are required to preserve your information or data because of litigation, investigations and other similar proceedings, or, particularly for financial records, a longer retention period is required or permitted by applicable law.
Third Party Services
To provide the full functionality of Kirmada, we engage the services of certain third parties and there may be a necessary transfer of data between us which may contain elements of your Personal Information.
These third-party services are an essential component of Kirmada’s services and include companies who process your payments, provide social media APIs, store data, provide email services, analyse how our service is used and provide other automation, customer support and marketing services.
We currently use the following companies in the fulfilment of our services:
- Amazon Web Services, Inc.
- Apply SIA
- G2 Crowd, Inc.
- Giphy, Inc.
- GitHub, Inc.
- Google, LLC
- Hotjar Ltd
- HubSpot Inc.
- Img.ly GmbH
- LinkedIn Corporation
- MailChimp (The Rocket Science Group LLC)
- Meta Platforms, Inc.
- Microsoft Corporation
- N Squared Digital LLC
- Pinterest, Inc.
- Quora, Inc.
- Reditus B.V.
- Ruby Receptionists, Inc.
- Stripe, Inc.
- TikTok Inc.
- Timersys WP LLC
- Twitter, Inc.
- Unsplash, Inc.
- Zapier, Inc.
Our website uses Google Analytics Advertising Features and uses Google’s technology which includes cookies, tracking pixels and anonymous identifiers. We use this to give us insights into the interests of our audience and to help us refine our advertising across Google’s network.
You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout
You can manage and control Google’s ad personalidsations on the Google Ad Setting page here: https://www.google.com/settings/ads
Cookies are small files stored on your device which may include anonymous unique identifiers.
Cookies are sent to your browser from our website are used to collect information which makes our website more personalised to you and helps improve our services.
You can tell your browser to refuse all cookies or to alert you when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
Please note, however, that if you do not accept any cookies, our website may not function as intended.
Here is how to control Cookies in some popular browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform%3DDesktop
Apple Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Mozilla Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-cookies-in-microsoft-edge-a7d95376-f2cd-8e4a-25dc-1de753474879
If your browser is not listed, you will be able to find information on your browser’s homepage.
We use IP geolocation to make some of our website pages easier to use, for example, our Pricing Page will use your IP address to show you prices in your local currency.
This geolocation data is not preserved after your session and is only stored in aggregated form, allowing us to analyse total numbers of visitors from different countries.
If you have given consent for us to do so, we may use your Personal Information to contact you with newsletters, marketing, or tutorial emails you have opted into, or automated transactional emails notifying you of important events (e.g., when we process card payments).
If you register for a Free Trial, you will be sent Onboarding Emails to send you tips on how to get the most out of Kirmada. These will be sent periodically throughout your trial period, and there may be a limited number of post-trial emails if the trial didn’t result in a subscription. Being on the Onboarding Email list does mean you are included on the Marketing Email list.
If you do not want to receive these emails from us, you can inform us when we collect your contact details or opt out later by using the unsubscribe link in the footer of any email we have sent you.
Obtaining Your Information
You have the right to ask for a copy of all the Personal Information we hold about you at any time.
Unless we have a good and lawful reason to withold this information, a copy will be sent to you within 14 days of your request, to an email address we have on file.
If we refuse your information request, or any part of it, we will provide our reasons for doing so.
We may ask for proof of identity before we send this information.
Your Right to Be Forgotten
If you would like us to erase all your Personal Information from our systems, please email the Data Protection Officer with your request.
Erasing your data will involve closing any accounts you have with us and will prevent you from using any of our services.
We will only be able to erase data as far as it is no longer required for legal or legitimate processing enquiries (for example, we are required by UK law to keep financial transaction information for a defined minimum period).
Your request for data erasure will be responded to within 30 days.
Automated User Profiling
We use automated systems to categorise users by their use of our services so that we may send relevant information in a timely manner. Examples of these categories are users who are in their trial period, users whose trial has expired but have not subscribed, users who have subscribed but have not logged in etc.
By categorising users in this way, we are able to send personalised communications to users pertinent to to their usage of our services.
Data Protection Officer
You can contact our GDPR Data Protection Officer at firstname.lastname@example.org.
Please ensure the subject line includes the word “GDPR” as emails may otherwise be discarded by our spam protection.
California Consumer Privacy Act (CCPA)
CCPA provides California residents with the following rights.
Right to Access
On receiving an access request, we will provide you with the following information with 45 days of your request:
- The categories of personal information the Kirmada has collected about you.
- The categories of sources of your Personal Information
- The business or commercial purpose for collecting or selling your Personal Information
- The categories of any third parties with whom we share your Personal Information
- The specific pieces of Personal Information collected about you
Right to Deletion
You have the right to request the deletion of the Personal Information that we hold on you.
However, this right does not apply where we need to retain your Personal Information to do any of the following:
- Provide goods or services to the consumer
- Detect or resolve issues security or functionality-related issues
- Comply with the law
- Conduct research in the public interest
- Safeguard the right to free speech
- Carry out any actions for internal purposes that the consumer might reasonably expect
Right to Non-Discrimination
You will not be discriminated against for having exercised your rights under the CCPA. We will not:
- Deny you access to our services
- Charge you different prices for our services than we charge others, whether through denying benefits or imposing penalties
- Provide you with inferior service levels
- Threaten you with any of the above
Personal Information We Sell
We do not sell your personal information and we have not sold personal information in the last 12 months.
Exercising your CPA Rights
You can contact our CPA Office at email@example.com.
Please ensure the subject line includes the word “CPA” as emails may otherwise be discarded by our spam protection.
All requests under your CPA rights will be responded to within 45 days.
It was last reviewed on the 12th of October 2023.